Return Policy
Return Policy
At Gertrudes Flowershop, we are committed to providing fresh,
high-quality floral arrangements and ensuring customer satisfaction. If you
experience any issues with your order, please review our return and refund
policy below.
Eligibility for Returns and Refunds
Customers may request a replacement or refund if the delivered order
falls under any of the following circumstances:
- The wrong
floral arrangement was delivered.
- The
delivered item arrived damaged.
To qualify for a replacement or refund, customers must notify
Gertrudes Flowershop by phone or email within 12 hours of receiving the order.
Requests made beyond this period may not be eligible for review.
Incorrect Order
If Gertrudes Flowershop delivers an incorrect floral arrangement, we
will replace it with the correct arrangement at no additional cost.
If the original flowers are unavailable due to supplier limitations,
we will provide a replacement arrangement of equal or greater value while
maintaining the overall style and quality of the original order.
Damaged Items
If your order arrives damaged during delivery, please contact us
within 12 hours and provide clear photos of the damaged item. After
verification, we will arrange a replacement or process a refund, depending on
the circumstances.
Recipient Unavailable at the Time of Delivery
If the recipient is unavailable when our delivery team arrives, we
will attempt to contact the customer through the provided phone number or email
address.
If we are unable to reach the customer, the order will be returned to
Gertrudes Flowershop for safekeeping. A new delivery schedule can be arranged
once the applicable redelivery fee has been paid.
If a new floral arrangement or additional items are requested due to
the delay, the corresponding costs will be charged to the customer.
Deliveries Outside Metro Manila
For deliveries outside Metro Manila, customers are encouraged to
contact Gertrudes Flowershop before placing an order to confirm whether the
delivery address is serviceable.
If an order has already been placed and the delivery location is found
to be outside our delivery coverage or otherwise undeliverable, a 70% refund of
the total amount paid will be issued. The remaining 30% will be retained to
cover processing, preparation, and administrative costs.
Contact Us
For concerns regarding your order, replacement requests, or refund
inquiries, please contact Gertrudes Flowershop as soon as possible through our
official phone number or email address. Our team will review your request
promptly and work to provide the best possible resolution.